Privacy Policy
This Privacy Policy outlines our commitment to protecting your personal data in compliance with Singapore’s Personal Data Protection Act 2012 (PDPA) and, where applicable, other international data protection laws. It applies to data collected both offline and online, including via www.elloracollective.com (the “Site”). In this policy, “we,” “us” or “our” refers to Ellora Collective PTE LTD, a Singapore-based company operating globally.
Types of Personal Data We Collect
We may collect and process the following types of personal data:
Name and image
Contact details (email, phone, mailing address)
Age and date of birth
Payment information (processed via third-party providers)
Preferences and feedback
Records of services provided or enquiries made
Device, browser, IP address and usage analytics
Communication records, including email, social media and contact forms
Any data provided through our services or Site
Sensitive data (e.g. health, ethnicity, religion, where legally permitted and with explicit consent)
This data may be collected directly from you or from third parties (e.g. service partners, event registrations, referrals).
How We Use Your Personal Data
We use your personal data to:
Provide and improve access to our Site and services
Communicate with you, including sending updates and responding to enquiries
Conduct internal operations such as billing, analytics and record keeping
Facilitate marketing and promotional campaigns (with your consent)
Deliver tailored content and retargeted advertising
Run competitions, events or customer engagement initiatives
Comply with legal obligations or resolve disputes
Evaluate employment applications
Sharing and Transfer of Personal Data
Your data may be disclosed to:
Service providers supporting our website, marketing, analytics, customer support or data processing
Our team members, contractors and affiliated partners
Legal, regulatory and enforcement bodies where required
Third-party platforms or cloud service providers (some based outside Singapore)
Business partners or successors in the event of a merger, acquisition or restructure
If we transfer your personal data outside Singapore, we will ensure that the receiving parties are bound by legally enforceable obligations to provide a standard of protection comparable to Singapore’s PDPA, or we will obtain your consent to such transfers.
Handling of Sensitive Data
Sensitive data is handled with a higher level of protection and will only be collected or used:
With your explicit consent
When required for a specific lawful purpose
As authorised under applicable laws
Your Rights Under PDPA
You have the right to:
Request access to your personal data
Request correction of inaccurate or outdated data
Withdraw your consent to our use or disclosure of your data
Raise a complaint about our data handling
To make a request or submit a complaint, contact our Data Protection Officer - via hello@elloracollective.com
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Data Security and Retention
We maintain reasonable physical, electronic and organisational safeguards to protect personal data. While we strive to protect your data, transmission over the internet is not completely secure and is done at your own risk.
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
Cookies and Tracking Technologies
We use cookies and similar tools to enhance your experience, track usage patterns and deliver targeted ads. You can control cookie settings through your browser preferences.
We may use third-party analytics tools such as Google Analytics. Learn how Google uses data here:
www.google.com/policies/privacy/partners/
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Links to External Websites
Our Site may include links to third-party websites. These are not governed by our Privacy Policy. We are not responsible for their privacy practices or content.
Updates to This Policy
We may update this Privacy Policy occasionally. Any changes will be published on our Site. Continued use of our services indicates your acceptance of the updated policy.
Contact Us
If you have questions about this policy, or wish to access or correct your personal data, please contact:
Ellora Collective PTE LTD
Email:
hello@elloracollective.com
Last updated: 15th June 2025